Little Miracles Preschool and Long Daycare Tuggerah

Started off well in the under 1 and under 2 rooms, but from age 3 onwards this place simply cannot handle children. We were getting daily phone calls to pick up our child, sometimes within 1–2 hours of drop-off. Reasons? Child was loud, interrupting sleeping kids, or distracting others. Our child is 3 years old. This is normal behaviour, and it’s the staff’s job to manage it, not call parents every time it happens. The educators came across as weak and unwilling to deal with basic toddler behaviour. Instead of resolving issues, they defaulted to sending kids home. It’s completely unreasonable to drop your child off at 8:30–9:00am and be told to pick them up again by 10:30–11:00am. We had multiple meetings, but they felt like box ticking exercises with no real outcomes. There’s also a gap between what’s promoted and what actually happens. A large outdoor field that barely gets used, and animals that don’t exist beyond a few chickens. The centre is overly rigid and lacks common sense. Other parents were saying the same thing. Not surprisingly, the manager resigned during our time there. The most telling part our child moved into another room with better educators and immediately thrived. That says everything. The issue wasn’t the child, it was the staff. Since leaving, our child is doing well at another daycare that actually listens and manages behaviour properly instead of constantly calling parents. I hope things improve under new management, but our experience was poor. If we had our time again, we would have left sooner.